FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
How do I find the right paddle for me?
Choosing the right paddle depends on your skill level, playing style, and personal preference.
- Beginners: Lightweight paddles with a large sweet spot offer better control and forgiveness.
- Intermediate Players: Balanced paddles provide an excellent mix of power and control.
- Advanced Players: Carbon fiber paddles with textured surfaces deliver enhanced spin, precision, and responsiveness.
When choosing a paddle, consider:
- Weight
- Grip size
- Core material
- Paddle shape
- Your preferred style of play (power vs. control)
If you're still unsure, our customer support team is happy to help you find the perfect paddle.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email containing your tracking number and carrier information.
You can use the tracking number to monitor your package until it arrives.
If you haven't received tracking information within 2 business days, please contact our support team.
How do I file a warranty claim?
If you believe your product has a manufacturing defect, simply contact our customer support team with:
- Your order number
- Photos of the product
- A brief description of the issue
Our team will review your claim and guide you through the warranty process.
Please note that normal wear and tear, accidental damage, and misuse are not covered under warranty.
Do you provide demo paddles?
At this time, we do not offer demo paddles.
However, we provide detailed product descriptions, specifications, and expert recommendations to help you choose the best paddle for your playing style.
If you need assistance, our support team is always available to help.
Do you have special offerings for veterans and first responders?
We appreciate the service of our veterans, military personnel, first responders, healthcare workers, and teachers.
Special discounts may be available during select promotions. Please contact our customer support team to learn about current eligibility and available offers.
How long does it take to receive my paddle?
Orders are typically processed within 1–2 business days.
Estimated delivery times are:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (where available)
- International Orders: 7–15 business days
Delivery times may vary depending on your location and shipping carrier.
How do I install edge tape and tungsten tape?
Before applying tape:
- Clean the paddle edge with a dry cloth.
- Carefully align the edge tape with the paddle edge.
- Press firmly while working around the paddle to prevent air bubbles.
- For tungsten tape, apply strips evenly along the sides or top of the paddle depending on your desired weight distribution.
- Press firmly to ensure proper adhesion.
Adding tape can improve paddle protection, stability, and overall playing feel.
What is your return policy?
We accept returns within 30 days of delivery for unused products in their original condition and packaging.
Returned items must be free from signs of use or damage unless the item is defective.
Certain clearance or final-sale items may not be eligible for return.
How do I return an item?
To initiate a return:
- Contact our customer support team.
- Provide your order number and reason for the return.
- Receive your Return Merchandise Authorization (RMA) instructions.
- Ship the item back using the provided guidelines.
Once your return is received and inspected, we'll process your refund or exchange.
How do I submit feedback on my eligible LABS paddle?
If your paddle is part of a LABS or product testing program, we'd love to hear your feedback.
Simply contact our customer support team with:
- Your order number
- Paddle model
- Your playing experience
- Suggestions or comments
Your feedback helps us improve future products and deliver the best possible performance to our customers.